Accessibility
Accessibility Statement
SEVA Healthcare wants every patient to be able to find information, understand their care, and reach us — including patients who use assistive technology. This page explains what we are doing, what we know still needs work, and how to tell us when something on our website gets in your way.
Our commitment
Accessibility is part of patient care
People come to SEVA Healthcare because they are in pain. Making them fight with a website before they can find a phone number, read about a procedure, or understand a bill is not acceptable to us. We treat digital accessibility as part of caring for our patients, not as a separate technical project.
We are improving our website over time rather than all at once. We are honest about that on this page, because we would rather tell you what is not finished than imply that everything is.
The standard we follow
What we are working toward
We are working toward the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. WCAG is the international standard for making web content usable by people with disabilities, and it is the version the U.S. Department of Health and Human Services applies to health care organizations that receive federal funding. Where the newer WCAG 2.2 at Level AA adds useful guidance, we follow that as well.
We are working toward this standard. We are not claiming that our website currently meets it in full, and we do not hold an accessibility certification. Any organization that tells you its website is "100% accessible" is overstating what is possible.
Accessibility is not a one-time fix. Web pages change, new content is added, and standards are updated. We review and improve our pages over time, and we treat problems reported by patients as a priority signal about what to fix next.
What is here now
Accessibility features on our patient-rights pages
This page and our other patient-rights pages include a display toolbar, shown as a round button in the lower-left corner of your screen. You can open it with your mouse or by moving to it with the Tab key. Your choices are remembered as you move between these pages.
Bigger text
Increase the text size in two steps without losing the page layout.
High contrast and dark mode
Switch to stronger black-on-white contrast, or to a dark background that is easier on light-sensitive eyes.
Highlight links
Make every link stand out from the surrounding text, so links are not identified by colour alone.
Readable font
Switch to a wider-spaced typeface with more space between lines.
Larger cursor
Enlarge the mouse pointer so it is easier to track across the screen.
Pause motion
Stop transitions and movement. These pages also respect your device's own "reduce motion" setting automatically.
How these pages are built
Beyond the toolbar, we build these pages so they can be operated without a mouse and read by a screen reader: headings are in a logical order, links describe where they go, lists are marked up as real lists, keyboard focus is visible as you move through the page, and there is a "skip to content" link at the very top. Phone numbers and email addresses are real links, so you can call or write without copying them out by hand.
Assistive technology
Using our website with assistive technology
We aim to build pages that work with common assistive technology, including screen readers, screen magnification, speech recognition, and keyboard-only navigation. We also aim to work with the accessibility settings already built into your browser and your device, such as your own text size, zoom, contrast, and reduce-motion settings.
We cannot promise that every page works perfectly with every combination of assistive technology, browser, operating system, and device — no organization honestly can. If your setup does not work with something on our website, that is useful information for us. Please tell us, and we will look at it.
Known limitations
What we know still needs work
We would rather list these than let you discover them on your own. This is what we currently know about, and we are working on each item.
- Some link wording does not describe where the link goes. A few links on our website use general wording instead of naming their destination, which is unhelpful if you are moving through a page with a screen reader. We are rewriting them.
- The display toolbar is not yet on every page. It is currently available on our patient-rights pages, including this one. We are extending it across the rest of the website.
- Some services we link to are run by other companies. Our patient portal and our insurers' websites are operated by other organizations, and we do not control how accessible they are. See "Content we do not control" below.
Content we do not control
Third-party websites and services
Some things you reach from our website are provided by other organizations. That includes our patient portal, insurance company websites, government websites, mapping services, and any other site we link to. We choose these services carefully, but we do not build them and we cannot control or guarantee how accessible they are.
If a third-party service stops you from doing something you need to do — booking, paying, or reading your records — please contact us anyway. We can often help you complete it another way, such as over the phone with a member of our team.
Getting help
If you need help using our website
You do not have to use our website to be our patient. Anything you can do here, you can also do by talking to us. If a page is difficult for you to use, or you would rather not use it at all, call the clinic for your state and a member of our team will help you directly — including with appointments, questions about your care, and questions about a bill.
If you need information from our website in a different form, tell us what would work for you and we will do what we reasonably can to help.
Report a problem
Telling us about an accessibility problem
Reports from patients are the fastest way for us to find and fix real problems. You do not need to know any technical terms to report one.
- 1
Tell us where the problem is
The page name, or the web address if you have it. "The page about knee pain" is enough.
- 2
Tell us what happened
What you were trying to do, and what stopped you. For example: "I could not reach the phone number using my keyboard."
- 3
Tell us how you would like us to reply
Phone or email, and the best way to reach you. Include what you were using if you know it — for example a screen reader, a phone, or a particular browser.
We read every accessibility report and we will get back to you. We are not going to publish a guaranteed response time we have not put in place — if your question is urgent or concerns your care or a bill, please call the clinic for your state instead, so that a person can help you right away.
Contact us
How to reach us
Use the number for the state where you receive care, or email us. These are the same contacts our patients use for everything else — there is no separate accessibility line to get lost in.
- Phone — Texas
- (214) 306-4116
Lewisville & Rowlett - Phone — Oklahoma
- (918) 935-3240
Tulsa Midtown & Tulsa South - Phone — New Mexico
- (505) 431-2501
Santa Fe - info@sevamedcare.com
Put "Accessibility" in the subject line
Looking for something else? See Good Faith Estimate — know what your care will cost or Contact SEVA Healthcare for clinic locations and hours.
About this page
This statement describes how SEVA Healthcare approaches the accessibility of its own website. It is written for patients, not as a legal document, and it is not legal advice. The standard referred to on this page is the Web Content Accessibility Guidelines 2.1 Level AA, published by the World Wide Web Consortium. We review this page as our website changes and update the date below when we do.
Last reviewed: · Accessibility concerns: info@sevamedcare.com
